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ResolvedRefundDemo data

Return accepted but refund held for six weeks

Filed Aug 9, 2026, 2:28 AM by Demo consumer · NY

Complaint about

BrightCart

What happened

I returned a defective blender and BrightCart confirmed receipt on the 2nd. It has now been six weeks with no refund. Every chat ends with "5 to 7 business days."

Desired resolution

A refund — Issue the $64.99 refund to my original payment method.

Conversation

  1. BrightCart Support

    Aug 12, 2026, 2:28 AM

    Your return was received but was stuck in a manual review queue. That is our error. The refund of $64.99 has been released and you should see it within 3 business days.

    Proposed resolution: Refund of $64.99 released

Consumer-confirmed outcome

Was the issue resolved?
partially
Would do business again?
No

“I got the money back after complaining publicly. Six weeks is still too long.”