For business
Your customers are already talking. Be part of the resolution.
Silence is the worst answer to a complaint. Claiming your profile is free and gives your team a public, on-the-record way to fix problems.
Verified companies can
- Respond publicly to any complaint about your company
- Propose a resolution and continue the conversation
- Receive in-app notifications when a complaint is filed or updated
- See your response rate, resolution rate, and median response time
They cannot
- Delete or edit a consumer's complaint
- Hide complaints from your public profile
- Pay to change your metrics or ranking
- Receive a consumer's private contact details or uploaded files
Businesses can respond. They cannot buy reputation.