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ResolvedBillingDemo data

Charged $89 for a plan I cancelled in writing

Filed Aug 17, 2026, 2:28 AM by Demo consumer · TX

Complaint about

Northstar Mobile

What happened

I cancelled my Northstar Mobile plan on the 3rd and got a confirmation email. On the 12th I was still charged $89.00. I called support twice, waited 40 minutes each time, and was told the cancellation "did not process." Nobody could tell me why, and the charge is still on my card.

Desired resolution

A refund — Refund the $89.00 and confirm the account is closed.

Conversation

  1. Northstar Mobile Customer Care

    Aug 19, 2026, 2:28 AM

    Thank you for the details and the confirmation email. We found that your cancellation was recorded in our retail system but not in billing, which is why the charge went out. We have refunded $89.00 and closed the account effective the 3rd.

    Proposed resolution: Full refund of $89.00 within 3 business days

Consumer-confirmed outcome

Was the issue resolved?
yes
Would do business again?
Yes

“The refund arrived and the account is closed. It should not have taken two calls, but they fixed it.”