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Company respondedBillingDemo data

Promised trade-in credit never appeared on my bill

Filed Sep 3, 2026, 2:28 AM by Demo consumer · OH

Complaint about

Northstar Mobile

What happened

I traded in my old phone in store and was told the $250 credit would show on my next two bills. Three bills later there is no credit. The store says billing handles it, billing says the store handles it.

Desired resolution

A correction — Apply the $250 trade-in credit I was promised.

Conversation

  1. Northstar Mobile Customer Care

    Sep 6, 2026, 2:28 AM

    We are sorry for the back and forth. We located your trade-in record and have escalated the missing credit to our billing team. We will confirm here once the $250 is applied.

    Proposed resolution: Apply the $250 credit on the next billing cycle